We can't communicate with your WordPress site

WP Umbrella uses WordPress REST API to communicate with your WordPress site. This allows us to know, for exemple, the plugins or themes that need an update.

Sometime, you can encounter this message:

We can't communicate with your WordPress site

This can happen for two reasons

  1. Your hosting provider is blocking WP Umbrella.
  2. WP Umbrella is blocked by your security plugin.

To fix this issue, you need to:

  1. whitelist our server IP. : 141.95.192.2 
  2. Check if your security plugin or hosting is not blocking the access to WordPress REST API.

1. How to whitelist WP Umbrella's IP in security plugins and services

2. How to ask your hosting provider to whitelist WP Umbrella's IP

If you don't use a security plugin or if you are still blocked, you need to ask your hosting provider to white list our IP Adresse. You just have to open a support ticket and send them this message:

Hello!
We use a plugin named WP Umbrella to manage our websites. The plugin uses WordPress REST API to do it.
It seems that you are blocking it from functioning.  They are currently receiving 401 unauthorized errors. Could you please whitelist:

  • Their IP Adresse: 141.95.192.2
  • Their USE-Agent: WPUmbrella

Thank you for your help, 
Regards,

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