Overview
O2 Switch uses a firewall called Tiger Protect to secure websites. By default, the Tiger Protect rules are restrictive and may prevent WP Umbrella from connecting to your website. This guide will walk you through adjusting the Tiger Protect settings to whitelist WP Umbrella and ensure it functions correctly.
Estimated Time to Complete: 2 minutes
Prerequisites: Website hosted on O2 Switch, access to your O2 Switch account, and WP Umbrella installed on your website.
Steps to Follow š
Step 1: Accessing Tiger Protect
Log in to your O2 Switch account and go to your cPanel.
Step 2: Adjusting General Settings
Navigate to Tiger Protect > General Settings.
Step 3: Deactivating Security Options
Deactivate the "I'm being under attack" option.
Click on the IP Address tab.
Deactivate the "Block IP with a bad reputation" option.
Common Issues & Troubleshooting
ā I donāt see Tiger Protect in my cPanel. What should I do?
Make sure youāre logged into the correct account and have the necessary permissions. If you still canāt find it, contact O2 Switch support.
ā What if I donāt want to disable these settings?
You can adjust the settings to allow WP Umbrellaās IP addresses if you prefer not to deactivate them entirely. Feel free to contact support if you need guidance on this.
ā I followed the steps, but WP Umbrella still isnāt connecting. What now?
Ensure youāve saved all changes and cleared your browser cache. If the issue persists, try restarting the firewall or reach out to WP Umbrella support.
Final Thoughts š
Thatās it! You've successfully whitelisted WP Umbrella on Tiger Protect, and your website should now communicate seamlessly with WP Umbrella. If you encounter any issues, donāt hesitate to reach out to our support team for assistance! š