Restore Your Website With WP Umbrella: A Simple Guide

In the tumultuous world of website management, things can go awry. But, don't fret! 😊 WP Umbrella is here to ensure restoring your website is a breezy process.

This guide will walk you through how to swiftly restore your website with a simple 1-click process. Plus, we'll explain how to add your FTP/MYSQL credentials to WP Umbrella for an even smoother restoration process.

Estimated Time of Completion: 5 minutes + the time to restore your website's files and database.

Prerequisites: A WordPress website with WP Umbrella set up and at least one backup on file.

Steps to Follow 🚀

Step 1: Navigate to the Backup Tab

Start by heading over to the "Backup" tab of the website you'd like to restore.

Step 2: Select Your Backup

Choose the backup you wish to restore. Keep in mind, you need at least one backup to restore your website.

Step 3: Choose What to Restore

Decide whether you want to restore the entire website, just the database, or just the files.

Adding FTP/MYSQL Credentials

Sometimes, the restoration can fail and we will ask you to provide us with your SFTP/FTPS and MYSQL credentials. Indeed, if your website is crashed, WP Umbrella will not be able to use the REST API of WordPress to communicate with your website in order to restore it and that's why we ask for your credentials. Don't worry, the data is robustly encrypted.

Step 1: Enter Host Details

Define your host, port, username, and password. This information can usually be found in your hosting provider's cPanel.

In the interest of your website's security, it's important to note that WP Umbrella only supports FTPS and SFTP connections. FTPS and SFTP are extensions of FTP that add a layer of security to the data transfer process. Traditional FTP connections (port 21) are not as secure and can leave your data vulnerable during the transfer process, which is why we do not support them. Our commitment to your site's security is paramount, so we always prioritize safe protocols when handling your data.

Step 2: Define the Restoration Path

Let us know where to restore your WordPress website by clicking on "Define Path" and selecting the folder containing wp-admin, wp-includes, and wp-content. This is typically inside a folder named www, public, or public_html.

Restoring your website on the wrong folder could break your website. Please be vigilant when selecting the path.

Step 4: Test the Connection and Save

Once you've confirmed the connection, click on "save."

Then, you need to add your MYSQL settings.

Step 5: Import Database Credentials

Click on "Import database credentials automatically." We'll automatically import your database credentials from your wp-config.php file.

Step 6: Save

Don't forget to hit "save" one last time.

Troubleshooting Failed Restorations

If you're still experiencing issues with the restoration here are the things that you should do:

Step 1: Verify the connection port

Ensure that you are not attempting to connect on port 21. Port 21 is designated for FTP, and WP Umbrella does not support FTP connections for security reasons. If you are unsure about how to connect using SFTP or FTPS, it is advisable to reach out to your hosting provider or refer to the documentation. You can search for the relevant information by using the following query: "Does [Hosting name] support SFTP or FTPS?"

Step 2: Verify the correctness of the path

Certain hosting providers have unique ways of managing website paths. If you are confident that your credentials are accurate but are unable to establish a connection between your FTP server and WP Umbrella, the issue may lie with the path you have entered. To verify the correctness of the path, you will need to utilize your FTP client. Once you are connected, the correct path of your website on your server should be displayed in this area. Make sure to navigate to the folder containing your WordPress.


Great work! You've successfully set up your site for swift and smooth restorations. Now, your website can be restored flawlessly from the backup tab, whenever needed. Keep up the fantastic work! 😊

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