I have false negative (downtime) what can I do?

Some web hostings or firewalls might prevent us from getting the HTTP status code of your website. 

In such situation, you have to contact your hosting provider support and share with them this message : 

I’m using an uptime monitoring service named  WP Umbrella which is blocked by your firewall.
To fix this, could you stop blocking their bot ? You can detect it with 2 headers:

  • User-Agent : ‘umbrella bot’
  • X-Umbrella: ‘true’

Thank you for your help,

Please feel free to reach us out at support@wp-umbrella.com if you need any help with this!

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